Privacy Policy

Privacy Policy

Last updated: October 16, 2024

This Privacy Policy outlines how Neo Quality's (referred to as the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from neoquality.store (the "Site") or otherwise interact with our services (collectively, the "Services"). By accessing or using our Services, you agree to the terms described in this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory purposes. Updates will be posted here, along with a new "Last updated" date.

Information We Collect

Personal Information You Provide Directly

We collect personal information that you voluntarily provide, including:

  • Contact Information: Name, email, phone number, billing/shipping address.
  • Account Details: Username, password, and other security-related data.
  • Order Information: Purchase history, payment confirmation, and order details.
  • Customer Support Details: Any information shared when reaching out to our support team.

Information Collected Automatically

When you use our Site, we automatically collect data through Cookies or similar technologies, such as:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Interaction data like pages visited and time spent on the Site.
  • Location Information: Approximate geolocation based on your IP address.

Information From Third Parties

We may receive information about you from third-party services, such as:

  • Payment processors to handle transactions.
  • Shipping providers to fulfill your orders.
  • Analytics platforms to improve the user experience.

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Processing payments, shipping products, and handling returns.
  • Customer Support: Responding to inquiries and providing assistance.
  • Marketing: Sending promotional emails or displaying relevant ads on our website.
  • Site Improvement: Analyzing usage patterns to optimize features and services.
  • Security: Detecting and preventing fraudulent or malicious activities.

You can opt out of marketing communications at any time using the "Unsubscribe" link in our emails.

Sharing Your Information

We share your personal information with third parties only as needed:

  • Service Providers: For payment processing, data analysis, IT services, and shipping.
  • Marketing Partners: To show relevant advertisements and promotions.
  • Legal Obligations: To comply with laws, subpoenas, or court orders.

We do not sell your personal information.

Cookies and Tracking Technologies

We use Cookies to enhance your browsing experience and for analytics. You can manage Cookie preferences in your browser settings, though disabling Cookies may affect the functionality of the Site. For details, see Shopify’s Cookie Policy.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request that we delete your personal data.
  • Portability: Request a transfer of your data to another provider.
  • Restriction: Limit how we use your data.
  • Withdraw Consent: Revoke consent for processing your data.

To exercise your rights, contact us using the details below.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Security

While we implement industry-standard security measures, no system is completely secure. Avoid sharing sensitive information over insecure channels.

Contact Us

For any questions about this Privacy Policy or your rights, contact us at:
Email: neoqualitypk@gmail.com

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